Service Level Agreement

A “Service Level Agreement”, or SLA, provides you with the power of an entire Virtual IT department, ready to serve your business needs, all for one low monthly price.

As an SLA customer you receive:

Priority response for on call support – saving you time, Predictable Billing – no surprises with a flat monthly fee, Discounts of 10 to 30% on other IronOak service options. and . . . Peace of mind, knowing all your IT needs are taken care of!

How do I get started with an SLA?

All you need to do is contact us and we will handle the rest.

What services can I get under an SLA

Remote Monitoring, Helpdesk Support, Offsite Backup, Managed Anti-Virus, etc. All of our services can be packaged into a SLA.

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What is VOIP?

VOIP stands for Voice Over IP. This is a new communication technology that allows you to make and receive phone calls through the use of the internet.

VOIP phones do not use the regular twisted-pair copper cable. An IP phone, as they are commonly called, only requires an internet connection in the same way that a computer does.

Due to the fact that IP phones work digitally, as opposed to analogously, VOIP service providers can offer a wider range of features that allow businesses and their employees to be more productive and efficient in their communications.

A business that is looking forward to make the move to VOIP must first have a reliable and fast internet connection. Before making the transition to VOIP, companies need to ensure their internet service meets the minimum requirements requested by their VOIP provider.