The Benefits of Proactive vs Reactive Support

IronOak IT Partner

The number of cyber-attacks that North American companies fall victim of keeps growing every year. Like the now infamous ransomware plagues that unstoppably multiply through infected computers, so do business problems multiply when technical disaster hits.

At an executive level, Reactive technical support is already well known, and is commonly used in most companies. It basically means that when problems arise in the network or operational systems of a business, someone at the company is tasked with finding an expert who can fix the issues. Waiting until things are unusable to call for support is common; decision makers may even feel like they are saving money by only calling an expert during absolute emergencies. Unfortunately, the reactive approach often turns out to be way more expensive, intrusive and time consuming than the method we’ll discuss next.

The Proactive approach is one that guarantees complete monitoring of a business’ hardware, software and network infrastructure. Proactive technical support as its name suggests, anticipates possible failures and problems that may appear in your corporate network, minimizing downtime and maximizing employee efficiency as much as possible. Crashed systems, networks and communications don’t only affect the day to day operations of the modern business, they can also be detrimental to a company’s reputation and overall SEO ranking.

The benefits of proactive support touch all areas of modern computing. IronOak IT for example, can live-monitor your whole business network, including computers and servers, and alert you in the event that a piece of equipment becomes vulnerable to a new threat. Our remote management agent allows us to remotely and automatically patch your systems as required, ensuring that you are always on the latest versions of all your applications and protected against the latest attacks.

In the same way that you run legal contracts past a general counsel, which helps your company stay out of legal trouble, asking your IT partner about technology ideas and changes beforehand can help your business work like a well-oiled machine where the agony of downtime is a thing of the past.

What is VOIP?

VOIP stands for Voice Over IP. This is a new communication technology that allows you to make and receive phone calls through the use of the internet.

VOIP phones do not use the regular twisted-pair copper cable. An IP phone, as they are commonly called, only requires an internet connection in the same way that a computer does.

Due to the fact that IP phones work digitally, as opposed to analogously, VOIP service providers can offer a wider range of features that allow businesses and their employees to be more productive and efficient in their communications.

A business that is looking forward to make the move to VOIP must first have a reliable and fast internet connection. Before making the transition to VOIP, companies need to ensure their internet service meets the minimum requirements requested by their VOIP provider.

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